Returns & Exchanges
At RankinsJewellers, we want you to be completely satisfied with your purchase. If your piece isn't the perfect fit, we offer a 30-day return policy for a full refund or exchange on all unworn items in their original packaging.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back and receive a return authorization.
Package Your Items
Securely place the jewelry in its original branded box and protective shipping mailer, ensuring all certificates of authenticity and tags are included.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Receive Refund or Exchange
Once our quality control team inspects the returned item, we will process your refund to the original payment method or ship your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing