Frequently Asked Questions
Everything you need to know about your RankinsJewellers experience.
What materials are used in RankinsJewellers pieces?
We use high-quality materials including 14k and 18k gold plating, sterling silver, and ethically sourced gemstones to ensure your jewelry remains beautiful for years to come.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while express options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Do you offer a warranty on your jewelry?
Yes, all RankinsJewellers items come with a 12-month warranty covering manufacturing defects. This does not cover accidental damage or general wear and tear.
How should I care for my jewelry?
To maintain the shine, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place and clean them gently with a soft microfiber cloth.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and 'Buy Now, Pay Later' options like Afterpay and Klarna.